FAQ
Voor schuldenaren
Novio Legal works with Mollie. This means that payments can be made completely safely and via your own bank via an iDEAL payment link. Should you not be able to pay the full amount at once, there is an option to make a payment arrangement and spread the amount.
To check your remaining debt you can always contact us via the contact form or call: +31-6-46131411
If you would like a payment plan, you can request this by submitting your financial information. For individuals: this should include a copy of a monthly statement of your income (salary slip, benefit statement). For companies: your proposal must be substantiated with financial information and the reasons for the arrangement, so that it becomes plausible that the arrangement is necessary and reasonable. You must do this within the deadline specified in the summons. If this expires, in most cases, we will proceed directly with the summons.
You have received a subpoena. On the first page of that summons, there is a date on which you must appear. You can only stop proceedings if, no later than 3 business days before that hearing date, you have paid the entire claim to us.
This includes payment of:
the amount listed on the last page of the summons under the heading “MITSDIEN”;
payment of the bailiff’s costs, which are listed in the last sentence of the summons.
You have received a judgment from us ordering you to pay a certain amount of money. If you do not pay within 5 days, we will have the bailiff proceed to execute the judgment, which includes seizing your assets and income. You can avoid this by either paying within those 5 days or making a payment arrangement within those 5 days, see answer 3. (I cannot pay. I would like a payment arrangement).
Voor schuldeisers
We would like to get in touch with your debtor to clarify this and to see what is possible.For larger amounts or long payment arrangements we may ask your debtor for an overview of financial data. If your debtor is a private person, this should at least include a copy of a monthly statement of income (salary slip, benefit statement). For companies, a proposal should be substantiated with financial information and the reasons for the arrangement, so that it becomes plausible that the arrangement is necessary and reasonable. This must be done by the debtor within the deadline specified in the summons.
Are you responsible for your company’s financial affairs? Whether you are an owner, responsible for administration or credit manager, we would like to think with you about how we can make your accounts receivable management easier. To see together what Novio Legal can do for your organization, please fill out the information form on our contact page, send an email to info@noviolegal.nl, or contact us by phone at: +31-6-46131411.
Yes, including an iDEAL payment link ensures that your debtors can pay easily and directly. iDEAL is the most widely used payment method in the Netherlands, mainly because this online method is simple and reliable.
A personal call ensures that your debtor is actually heard. We do this with our professional call team which is available from 08:30-21:00 to be able to approach every debtor at the right time. The debtor will at all times be approached from the name of the client.
Through an average of 6 contact moments with the debtor through the use of: telephone, sms, e-mail and mail, the debtor is informed in various ways that there is an invoice to be paid. Our experience shows that our clients experience Novio Legal as an extension of their customer service. Before initiating any collection process, we want to be clear about why an account is not being paid and have given the debtor sufficient opportunity according to the legal rules.
You have questions about a specific case? If so, you can contact us, the correspondence sent to you will contain our email address, also you can contact us by phone at: +31-6-46131411. Please always include your case number.